SMS Patient Feedback

ViewPoint Mobile Phone SMS patient survey technology is highly effective for capturing ‘point of experience’ feedback for improving patient experience from any mobile phone, anywhere, anytime.

CRT can also supply a solution where there is no cost to patients for leaving feedback by text message.

Trust's can view and report on the feedback collected, helping to highlight trends within a particular location. The feedback will be time-stamped and can provide an accurate picture of patient experience - enabling appropriate action to be taken.

The Trust will need to decide how to promote the dedicated ViewPoint text number, that patients would use to send in their comments. Suggestions include; letter heads and posters, cards and leaflets, emails, your website (used in conjunction with ViewPoint Online Survey) or live promotion on other ViewPoint Touch Screen Kiosks or Tablet PCs.

Mobile SMS Patient Survey - Product Benefits:

• Instant patient feedback
• No hardware investment required
• Record and store messages
• Secure online access to feedback reports
• Comprehensive reporting and analysis