Customer Support

Unlike many companies, CRT’s interest in you doesn’t end once we have your order. Our commitment to our customers, together with our cutting edge products, makes us the leading provider of automated feedback solutions in the UK.

We have dedicated customer service professionals and a wealth of survey expertise to share, so even if you’re the only person in your organisation managing feedback, you’ll have the strength of an entire team behind you.

The Choice is Yours
We can give you training so you’re up and running quickly. Some customers prefer more support and demand full implementation. We also offer managed services, so you don’t even need to have training if you don’t want to!

Never Standing Still
Our customers frequently tell us how great ViewPoint is, but we’re never complacent. We employ software specialists whose sole purpose is to enhance ViewPoint with the exciting new features you’ve told us you want. We’ll give you free software upgrades and supporting materials too.

Message from our Chief Executive
We don’t just say it, we do it. It’s about you and how we make you feel, so because of this I invest in people who understand the importance of customer care - and this isn’t confined to our Customer Service Team. I expect your experience with us to be great, so thanks for being a partner with CRT and don’t hesitate to let us know how we’re doing!

Customer Quotes
“I've been very impressed with the customer support team! I raised a query last night outside of normal working hours and was very pleased to get a phone call this morning. The support provided over the phone was excellent and the problem has been resolved extremely quickly. Thank you very much for your help!”

“We have always found the support available from CRT to be friendly and efficient."

“Special thanks to our partners CRT, who worked with us on supporting the implementation process and capture of patient data.”

So, how do we deliver our customer care? Read below for the simple stages we will follow when you require our support.

ViewPoint Customer Support

Our support hotline number is 0844 357 8019 or click here to e-mail us.

Our loyal customer base is built on the care and attention we give. We know that you demand prompt, professional attention and have established a dedicated, friendly team to answer your calls. Our Warranty Statement sets out the service you can expect in the unlikely event that anything goes wrong with your devices. All touch screens come with a minimum 12 month manufacturer warranty and options for extended warranties for the life of the product are available. 

If you require support with ViewPoint’s functionality, our team is available Monday to Friday from 8.30am to 5.30pm. We endeavour to resolve all requests for support on the same day.

Our support team will follow these steps:

Call logged, ticket number raised, then;

1. Telephone support provided on a same-day basis
2. Technical issue resolved – ticket closed, or;
3. Technical issue escalated to second line support
4. Technical issue resolved – ticket closed, or;
5. Online support instigated or site visit as required, through to resolution
6. Technical issue resolved – ticket closed