Quality Improvement and Action Planning
Working with our partners Picker Institute Europe, CRT can deliver fully managed quality improvement services to help utilise patient feedback collected via the Trust's patient experience survey devices to enable positive changes to be made to the service offering in line with patient expectation.
Services are bespoke for each client and can include:
Training
Training is available to help staff understand the patient feedback and how to incoporate the feedback into plans for service improvements.
Patient engagement action planning programmes
Programmes can be developed to support staff in directly involving patients and the public in quality improvement.
The benefits include:
• improvements as required by patients
• involvement of patients in service improvement
• comprehensive use of patient feedback
• support for implementing change
• developing innovative practice
• develop low-cost solutions inspired by patients that make real impact.
In depth analysis
Our Managed services team can examine and interpret patient feedback. This includes analysing survey results by ethnic group, age, gender, or department to help identify the main themes and trends.
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“The results illustrate how capturing feedback from patients on a continuous basis – and acting on this feedback by implementing change – can make a real difference to their experience.”
Bernie Gildea
Service Development Manager
Bolton PCT
