Managed Services

As well as our self service software option, CRT offer a fully Managed Service and can take care of any or all aspects of your research needs on your behalf.

As the leading supplier of automated feedback solutions, CRT is strongly placed to manage point of experience engagement projects across a wide range of environments. We can undertake your research projects or work alongside you; you choose the extent of our involvement. Many of our clients elect for our managed service as they need their staff to remain focussed on their core functions and not tied up elsewhere.

What we offer

Let us implement and manage your ViewPoint solution from beginning to end; 

• Survey Design
• Survey Language Translations
• Device Logistics Management
• Survey Analysis
• Bespoke Reports
• Research Consultancy and Support
• Action Planning and Quality Improvements


Whatever your needs, Customer Research Technology can develop a Managed Service solution unique to you, built around your operational requirements.

Further Benefits

• Efficiency - Key personnel not tied up in non-core tasks
• Accessibility - Maximum patient involvement, with our expertise in producing well designed surveys
• Personal Service - Ward to board level reporting, produced to your specification
• Timeliness - Automated reporting, with dashboards e-mailed on time every time
• Reliability - Trust the quality of your reports and have confidence recommending service improvements
• Professional services - Devices may be monitored and managed on your behalf