Customer Care from CRT - An Exceptional Point of View

At CRT, we understand the pressures health professionals face in a demanding and changing environment. Part of our ethos is keeping things simple; we want to make things easy for you, every step of the way. Unlike many companies, CRT’s interest in you doesn’t stop once we have your order. Our ongoing commitment to the NHS together with our advanced technology have made us the leading provider of patient research in the UK.

We listen to our health care partners. What you tell us informs our future product development and our range of services. We’ll ask you to participate in surveys of our own and invite you to customer days. We realise that you require the maximum value from your investment and offer a wealth of guidance to support your success from the beginning.   

The Choice is Yours

We know our customers find our ViewPoint training enjoyable and engaging because they tell us. Some customers like to have more help, and ask us to produce their surveys and reports to get them started. So, whether you’d like to manage patient feedback for yourself or demand full implementation, we’ll provide the appopriate solution for your environment. We also offer fully managed services, so you don’t even need to have training if you don’t want to.

Never Standing Still

Our customers frequently tell us how great ViewPoint is, but we’re never complacent. We employ world class software developers whose sole purpose is to enhance ViewPoint with  the exciting new features you’ve told us you’d like. We’ll give you free software upgrades and will never forget to keep our technology user friendly.

Message from our Chief Executive

"We don’t just say it, we do it. It’s about you and how we make you feel, so because of this I invest in people who understand the importance of customer care - and this isn’t confined to our Customer Service Team. I expect your experience with CRT to be great, so thanks for being a partner with CRT and don’t hesitate to let us know how we’re doing!"

Simon Rowland | CEO 2011

Customer Quotes

“I've been very impressed with the customer support team! I raised a query last night outside of normal working hours and was very pleased to get a phone call this morning. The support provided over the phone was excellent and the problem has been resolved extremely quickly. Thank you very much for your help!”

“We have always found the support available from CRT to be friendly and efficient."

“Special thanks to our partners CRT, who worked with us on supporting the implementation process and capture of patient data.”